This sounds crazy but find someone really trustworthy who can contact you outside of inventor (wake you up) when we experience a large downtime. Or just give someone really trustworthy a big red button that says restart sever when you can’t be reached lol
Or hire someone who works when your not working idk
A “backup” person would have to be granted some form of admin privileges to some extent. Although unlikely to happen and mildly dangerous, this is definitely a good idea. I second this
This wouldn’t have helped with the specific downtime incident you’re referencing (since it was caused by a code change and subsequent change by an upstream provider), and as Hazrd notes permission to restart the Inventor server would likely require access to quite a bit more and potentially user data (if nothing else, the data cached in memory).
The solution to most downtime instances has been increasing capacity, and properly evaluating which service needs more capacity and scaling accordingly with minimal downtime is a manual process that would require extensive training and understanding of how Inventor systems affect each other.
We’ve had a pretty good track record of uptime over the past few months as we’ve stabilized with growth (see https://inventorstatus.com), and our goal is to improve uptime over time and make the service more reliable.
There are also now automated systems that can detect most types of service outages and notify me, so there isn’t really a need for a human in the loop. Don’t take this the wrong way, but Inventor isn’t worth me losing sleep over and if I wanted to be woken up by outages, I could configure PagerDuty or a similar service to do that.